Yuasa Batteries (Guangdong) Co., Ltd. always adheres to the service tenet of manufacturing reliable and satisfactory products, and the service system has been set up in accordance with the standards of ISO9002 in 1994. The details are as follows:

1. To implement the "one-stop" service mechanism, including satisfactory pre-sales service, on-going sales service and after-sales service, designed for non-standard designs, installation & debugging, technology consulting & training, periodic visits and appropriate handling of customers' complaints.

2. To supply customers with plentiful, timely, considerate and effective services through the perfect three-level service support system, i.e. the technology department responsible for non-standard designs, customer engineers responsible for training of operation and maintenance personnel and technical exchange, and installation personnel responsible installation & debugging, operation & maintenance, supervision & inspection as well as on-site technical training.

3. To equip with advanced service technology, including charger and discharger and Yuasa-specific on-line internal resistance tester, to improve the response speed and capability to solve problems; and equip the customer service centre and foreign agencies with tools and spare products & parts to solve the problems on quality complaints in a timely fashion.

4. To set up perfect customers' archive management system to record and file the detailed information of customers' using batteries and the testing services of our company; report necessary information to relevant departments of our company; and make the batteries use of customers public so as to continue improving performance indexes of products and service level.